Our strong expertise in consulting and organizational management, gained in retail and other fields, has enabled us to develop the essential skills needed to assist you in:

• Anticipating market trends and identifying your needs
• Auditing your existing processes and solutions
• Defining your business priorities and their impacts on your organization
• Evaluating functional and software solutions that can be implemented
• Optimizing your processes
• Participating in the RFP process and selecting partners
• Assessing risks and operational feasibility with realism and candor

With our experience in digital channels and their interactions with sales points, as well as our knowledge of the various business aspects, we support you in designing a simple and seamless omnichannel journey for both your customers and your teams, in order to:

• Assist with auditing your functional and technical needs
• Advise on your omnichannel strategy (click-and-collect, ship from store, unified stock, etc.)
• Support the selection and implementation of solutions: E-commerce, OMS, Logistics, M-commerce, Clienteling, Payment systems, etc.
• Adapt these solutions to your business processes
• Facilitate integration with your information system
• Enhance the customer experience

As specialists in retail solutions, we can assist you with their deployment and simplify your project for:

• Supporting the deployment of a new retail ERP system
• Migrating from an old system to a new ERP and facilitating the coexistence
• Assisting with the change or upgrade of your ERP version and supporting you during the testing phase
• Deploying in a new country while considering legal, fiscal, and cultural constraints
• Integrating your IT system with other applications or APIs (CRM, E-commerce, WMS, Accounting, PIM, etc.)
• Optimizing your inventory management, replenishment, or exploring RFID implementation
• Setting up a CRM, assisting with client database centralization, and GDPR compliance
• Implementing a new loyalty system and developing an effective commercial policy

These are projects we master and can cover all phases:

• Project initiation with identification of possible solutions and implementation of POCs
• Supporting the project management office (PMO) during analysis workshops, process design, and gap identification
• Configuring the solution, conducting test sessions, and training key users
• Assisting with User Acceptance Testing (UAT)
• Setting up and monitoring the pilot phase
• Defining and supporting the deployment strategy, team adoption, and training
• Monitoring the evolution of the solution
• Overall project management and oversight

Thanks to our industry experience, we can help your teams become familiar with your tools and facilitate change management.

To ensure success, we provide tailored training programs customized to your processes.

These can be performed on site or remotely, depending on your needs, and are adapted to the business requirements. We also assist you in creating training materials that incorporate your business processes

You have recurring or one-off application maintenance needs that require specialized technical expertise. We can either take care of them or assist your operations or support team in enhancing their skills.

We can also assist you with the analysis and creation of reports or custom developments.